Help Centre

repoze is a peer-to-peer marketplace where families buy and sell preloved kids’ gear directly with each other. Clothing, footwear, accessories, uniforms, sporting gear, musical instruments and more, all in one trusted place.

It’s free to list, and with the help of AI, creating a listing takes seconds. Buying and selling is simple, secure and designed for real families.

repoze is part of a growing movement to create a quality, circular place for families to keep great items in use, reduce waste and unlock value from gear that’s outgrown but far from done.

Within repoze, things go a step further for schools and clubs, with dedicated Hubs that make community buying and selling even easier.

repoze is for anyone looking to make money back from kids’ gear that’s been outgrown, or to buy quality preloved items at a fraction of retail while doing something good for the planet.

That includes individual families buying and selling directly with each other, as well as schools and clubs that can set up a Hub for their community to list and trade organisation-specific items like uniforms and equipment.

repoze is soft-launching in Tasmania in early March. From there, we’ll be expanding nationwide as we work towards creating a quality, circular marketplace that benefits families across Australia.

You’re welcome to register from anywhere in Australia, and we’ll let you know as repoze becomes available in your area.

Creating an individual account is quick and simple. Add your personal details, choose a password, upload a profile photo and you’re ready to go. For privacy, we only display your first name and the first initial of your surname on your profile.

You’ll also be asked to link your Stripe account for trusted payments, or set one up if you don’t already have one. It’s quick and handled securely.

School and Club (Hub) accounts will also be asked to provide an ABN so they can set up and manage a Hub for their community.

Once you're in, you can start buying and selling straight away.

Great listings sell faster. It is that simple. These steps make it easier for buyers to trust what they are seeing and help our AI create a more accurate listing for you.

1. Start with the real condition

If your item has been well loved, that is fine. But be honest about it. Muddy boots, scuffed toes, faded fabric. Buyers expect wear, they just want to know what they are getting.

2. Wash and prep for the next family

Give items a proper clean before listing. Shoes, uniforms, sports gear and costumes all benefit from a quick wash or wipe down. Clean items photograph better, sell faster, and show respect for the next family.

3. Use a simple, clear background

Lay your item on a plain surface with good natural light. A floor, table, or white wall works perfectly. Avoid clutter, hands, or busy backgrounds that distract from the item.

4. Photograph from every angle

Buyers want confidence. Include:

• Front, back and sides
• Close ups of wear or marks
• Underneath for shoes
• Inside where relevant

If there is a flaw, show it clearly. Transparency builds trust and reduces friction later.

5. Always include the label

Take a clear photo of the brand and size label. This is critical. It helps buyers quickly assess fit and allows our AI to correctly identify your item and pre fill listing details accurately.

6. Let the listing work for you

Clear photos, accurate condition, and the right details mean fewer questions, faster decisions, and smoother transactions. Good listings are rewarded with better visibility and higher buyer confidence.

If it looks easy to buy, it usually is.

We use Stripe for secure payment processing, accepting all major credit and debit cards. Payments are handled safely and only released once a transaction is completed.

You’ll be prompted to link your Stripe account, or set one up if you don’t already have one. The process is quick and straightforward.

Payments are handled securely by Stripe and released once the transaction is completed.

For shipped items, payment is released once the buyer marks the item as received. If they do not, payment will be automatically released 48 hours after the item is marked as delivered, provided no dispute has been raised.

For in-person exchanges, payment is released once the seller marks the item as handed over and the buyer confirms they have received it in the app. To avoid delays, we recommend completing this step at the time of exchange. If the buyer does not confirm, payment will be automatically released 7 days after the seller marks the item as handed over.

If an item is materially different to what was described or the wrong item is received, the buyer can raise a dispute before payment is released and the repoze team will review the case.

It’s free to sign up and free to list items on repoze.

When an item sells, repoze applies a service fee of 10% plus $1.75 to both the buyer and the seller, calculated on the transaction total.

This fee includes secure payment processing and helps keep repoze running smoothly for families buying and selling preloved gear.

Listing an item on repoze is free, quick and easy:

1. Create an account Takes about a minute. Link Stripe so you can get paid.

2. Click “Sell now”

3. Add your photos Use a clean, plain background. Photograph all angles, plus brand and size tags. Drag your best photo to the first position.

4. Analyse images with AI AI creates a draft listing for you. Check and edit details if needed.

5. Check the price AI suggests a price. Accept it or adjust it - remember AI isn't perfect but consistently improving!

6. Link to a Hub (optional). Some items can be linked to a School or Club Hub so they appear within that community. Hub linking is only available for relevant categories such as school uniforms, sports gear or specific footwear.

Listings should only be linked if they are relevant to that school or club.

If the Hub has fundraising enabled, you can also choose to donate a portion of your sale to support that organisation.

7. Choose delivery Shipping is on by default. You can also offer pickup. Oversized items may be pickup or courier only.

8. Publish your listing It's that simple!

You can list items in the following categories:

• Clothing
• Footwear
• Accessories
• Sportswear & Club Uniforms
• School Uniforms & Supplies
• Sports & Outdoors
• Baby & Toddler
• Toys & Play
• Tech & Gadgets
• Books & Learning
• Musical & Creative
• Pop Culture & Collectibles

Each category includes sub-categories to help buyers find your item.

You set your own price and can update it anytime before your item sells. Our AI will suggest a price based on the item you are listing, but it is always a good idea to review this and adjust if needed. To help buyers understand the value, we also encourage sellers to include the original retail price (RRP) in the listing description where possible.

You can browse the general feed or shop within the Hubs you follow.

When you find an item, you can purchase it outright or make an offer. All payments are handled securely at checkout via your linked Stripe account.

At checkout, you’ll select shipping or pickup, depending on what the seller offers. Pickup is only available if the seller has enabled it.

If a seller offers pickup, you can select it at checkout.

Once your purchase is complete, the seller’s pickup address will be revealed. You can then arrange a suitable time using repoze messages. We strongly recommend keeping all messages on the platform.

For shipped items, sellers are required to ship within 7 days. Sellers are not paid until a valid tracking number is entered into the system. This helps keep transactions reliable and protects buyers.

You can submit an offer directly to the seller on any listing. The seller has 24 hours to accept or counter your offer.

If your offer is accepted, you’ll have 24 hours to complete the purchase.

Remember, items on repoze are already well priced and offer strong savings compared to buying new. If you choose to negotiate, the item is not held and may sell to another buyer in the meantime.

That’s fine. You’re welcome to list your item on more than one platform.

Just make sure your listings are kept up to date. If an item sells elsewhere, you should remove or update it on repoze promptly to avoid a poor experience for buyers.

If an item sells on repoze first, you’re expected to complete the transaction as listed. Cancelling due to an off-platform sale may affect your rating.

Keeping listings accurate helps maintain trust and keeps things running smoothly for everyone.

A bundle is a group of similar items listed together in one sale. Bundles are a great way to increase the value of a listing and make buying easier for families.

Items in a bundle should be similar and make sense together, such as a set of Barbie dolls, multiple t-shirts in the same size, or matching sports gear.

When creating a bundle:

Take clear photos of each individual item

Include one main photo showing all items neatly together

AI will usually recognise that you have created a bundle, but you can always edit the listing and select “Bundle” from the listing type menu if needed.

Check that your shipping price comfortably covers the entire bundle

If a buyer is only interested in one item from your bundle, it’s up to you whether you’re happy to split it. If you do, you’ll need to update the original bundle listing and create a separate listing for the individual item.

No. All transactions must be completed on repoze.

To protect both buyers and sellers, repoze blocks the exchange of personal contact details until a transaction is complete. This helps ensure payments are secure, items are tracked, and both parties are covered.

Taking a transaction off-platform removes these protections and creates risk for everyone involved. There’s also no real upside for buyers, and sellers risk wasted time if a buyer doesn’t follow through.

repoze is designed to be a trusted space where like-minded families can buy and sell confidently, with reviews building accountability on both sides.

Filters help you narrow the marketplace so you only see items that match what you are looking for.

For example, you might filter for cricket gear in size S and excellent condition to quickly find items that suit your child.

You can also save filters you use often, such as “Winston - Cricket”. repoze includes a range of icons you can choose from to make saved filters easy to recognise, whether you are searching for different children, sports or activities.

What if I cannot ship items for a while?

If you are going on holidays or unable to ship items for a period of time, you should temporarily delist your items.

This prevents purchases being made while you are unavailable and helps maintain a good experience for buyers.

When you are ready to start selling again, simply:

Go to your Seller Profile

Select My Listings

Open the Inactive tab

Relist the items you want to make available again

Your listings will immediately become visible to buyers again.

Delisting items while you are away helps keep transactions smooth and ensures buyers receive their items without delays.

Yes, but only as a reference image. If you include a photo from the internet, it must be alongside clear photos of the actual item you are selling. Make sure your listing shows the item from multiple angles and highlights any signs of wear or flaws so buyers know exactly what to expect.

If something does not go as expected, start by checking the order status and tracking information (for shipped items) in your repoze account.

In many cases, you can resolve things quickly by messaging the other party directly through repoze.

If you are unable to resolve the issue, you can raise a dispute through the app within 48 hours of receiving your item. Disputes are intended for situations where an item is materially different to what was described or the wrong item has been received.

Once raised, the repoze team will review the details and step in to help where needed.

Shipping is mandatory on all listings unless the item falls outside Australia Post size guidelines. This helps support a nationwide circular marketplace on repoze.

Australia Post is the default and recommended option, as it’s reliable, widely accessible, and suitable for most items. For items that can’t be sent via Australia Post, sellers may organise an alternative courier, provided a valid tracking number is supplied.

Sellers may also choose to offer local pickup in addition to shipping.

For standard listings, shipping is a flat fee set by the seller.

Australia Post prepaid satchels are the recommended option, including their recyclable POLLASTIC range. You can view current Australia Post pricing here.

For items that fall outside Australia Post size guidelines, you may still offer shipping by setting a courier price that covers delivery anywhere in Australia. If you choose this option, make sure you research costs carefully so your price is accurate.

Offering shipping on oversized items can increase your reach as the repoze network continues to grow.

If the seller has enabled pickup, you’ll see this option during checkout.

Once your purchase is complete, the seller's address will be made available to you and you can arrange pickup directly with the seller via repoze messages.

Your payment is processed securely through Stripe and held until the transaction is complete.

The seller is notified and prepares your item.

For shipped orders, the seller must ship within 7 days and enter a valid tracking number before payment is released.

If you’ve chosen pickup, the seller’s pickup address will be shared after purchase and you can coordinate a time via repoze messages.

Once you receive your item, you can mark it as received and leave a review.

Shipping times vary depending on your location. Parcels are generally sent using Australia Post, which typically delivers within 3–7 business days.

Once your item has been shipped, you can track your parcel using the Australia Post tracking number provided.

Yes. Shipping must remain enabled on all listings, but you can choose to offer local pickup as well. The only exception is for oversize items (think prams, scooters, balance bikes etc), where shipping becomes optional and pickup may be offered instead.

If you offer pickup, you’ll nominate an address you’re comfortable sharing, such as home or work. Once the transaction is complete, the buyer will receive the pickup address and you can coordinate a suitable time via repoze messages.

If your item is likely to fall outside Australia Post size guidelines, the system will flag this during listing.

This typically applies to items such as prams, bikes, and cots.

Oversized items are exempt from compulsory Australia Post shipping. You may still choose to offer courier delivery, but you’ll need to set a shipping price that covers delivery anywhere in Australia.

If you offer courier shipping, make sure you research costs carefully so your pricing is accurate.

Repoze does not offer refunds.

Repoze is a peer-to-peer marketplace, so all sales are final. If an item isn’t quite right for you, you’re welcome to relist it.

Because of this, it’s important that sellers photograph items clearly from all angles and accurately describe the item, including condition and any wear. Buyers should review photos and descriptions carefully before purchasing.

If you believe an item has been grossly misrepresented, please take clear photos and raise a dispute with the repoze team so we can review the situation for you.

If an item is lost or damaged in transit, you will need to follow this up directly with the carrier, as they are responsible for delivery and any claims relating to shipping issues.

Sellers should take care to package items securely so they arrive in the condition described. Using appropriate packaging helps protect the item in transit and ensures the next family receives it as expected.

Hubs are official spaces on repoze created by schools, clubs, and organisations for their communities to buy and sell relevant preloved items.

When you follow a Hub, items linked to that organisation will appear in your feed. Sellers can also choose to support a Hub by donating a percentage of their sale.

To create a Hub, first make sure you are logged out of your account. Then head to the School & Club sign up section on the Home page and follow the quick setup steps.

As part of the process, you can upload a banner image along with your school crest or club logo to personalise the space. If your school or club is officially registered for fundraising, you can also choose to enable donations so your community can contribute a percentage of their sales back to the organisation.

Once everything is set up, your Hub will appear as an official space on repoze where families can buy and sell items relevant to your school, club or activity, helping your community connect and trade preloved gear in one dedicated place.

No. Hubs are free to set up and there are no ongoing fees.

Schools, clubs, and organisations can create a Hub on repoze at no cost and use it to support their community without paying setup or subscription fees.

Very little.

A Hub requires a quick initial setup, and after that there’s no ongoing admin required. How actively you promote your Hub is entirely up to you.

Some schools and clubs choose to actively drive their Hub, especially when using fundraising. Others simply allow it to function as a dedicated space where their community can buy and sell.

Our team carries out routine checks to ensure items listed in a Hub are relevant. If an item doesn’t align, it will be unlinked from the Hub and appear only in the general feed.

You can promote your Hub using your existing communication channels, including newsletters, blogs, social media, events, and school or club communications.

Once your Hub is set up, we’ll provide a handy comms kit to help you craft messaging and show your community how you’re getting circular on repoze.

Yes. Items linked to a School or Club Hub will still appear in the main marketplace feed.

Linking your listing to a Hub simply adds it to that community space. Your item will continue to be visible to buyers across the entire repoze marketplace.

This gives your listing two layers of exposure:

It appears in the general marketplace, where buyers from anywhere in Australia can find it.

It also appears inside the relevant Hub, where families from that school or club are browsing for specific gear.

Hubs tend to have a higher concentration of relevant items, such as uniforms, sports gear and activity equipment, making them a useful place for families within the same community to shop.

By linking your item to a Hub, you are not restricting your listing. Instead, you are increasing its visibility by making it easier for both the broader marketplace and the specific community to discover it.

You can follow a Hub by visiting its page and selecting Follow.

Following a Hub helps tailor your feed and allows you to link relevant listings or donate a portion of your sale to that Hub.

When listing an item, sellers can choose to donate a percentage of their sale to a Hub they follow, if that Hub has donations enabled.

Donations are optional and are processed automatically at checkout through Stripe.

Not all Hubs can accept donations.

To enable donations, a Hub must be registered for fundraising with the ACNC. Repoze does not manage or verify fundraising status. We simply provide the functionality.

If a Hub is not set up for fundraising, the donation feature will be disabled and items can still be bought and sold as normal.

Listings that donate to a Hub are clearly labelled with a small blue heart-in-hand icon in the top left corner. If you are browsing an item in the general feed, you can hover over the icon to see which Hub will receive the donation from that sale.

Yes. Payments on repoze are handled by Stripe, one of the world’s most trusted online payment providers. Stripe powers payments for millions of businesses globally and uses advanced security and encryption to keep transactions safe.

Stripe is our secure payments partner. You will be asked for a few details so we can pay you out safely.

When you first sell on repoze, you will be asked to connect a Stripe account. This only takes a few minutes and allows payments to be processed securely and sellers to be paid directly to their bank account.

If you already have a Stripe account

You can simply sign in and connect your existing account. Stripe may ask you to confirm a few details to link it to repoze, but the process is quick.

If you are creating a new Stripe account

Stripe will guide you through a short setup to create an account. This usually involves:

• Entering your name and contact details
• Adding your payout bank account
• Confirming your address and date of birth

In some cases, Stripe may ask for a quick identity verification to comply with payment regulations.

Once your Stripe account is connected, you will not need to enter these details again. Payments can be processed securely and any funds from your sales will be paid out directly to your nominated bank account.

Verification helps build trust across the repoze community by showing that a user has completed key account checks.

What the verified badge means

A verified user will display a brown shield with a checkmark next to their name on their profile and on their listings. This signals that their account details have been confirmed.

How to get verified

To receive the verified badge, both of the following steps must be completed:

Verify your email address by confirming the link sent to your inbox after signing up

Connect your payout details by setting up your Stripe account via the Payouts page in your account settings

Once both steps are complete, the badge will appear automatically. If either step is missing, the badge will not be shown.

Where the badge appears

On your public profile and listings.

Verification is one of the ways repoze creates a more trusted and secure environment for families to buy and sell with confidence.

After a transaction is completed, both the buyer and seller can leave a review describing their experience.

Reviews help families on repoze buy and sell with confidence and help great sellers and buyers stand out in the community.

If both people leave a review, they become visible right away.

If only one person leaves a review, it will still appear automatically after 7 days.

This approach keeps reviews fair by ensuring no one can change their feedback after seeing the other person’s review.

Yes! Every user profile displays their average rating and the number of reviews they've received. You can also read individual reviews to learn about other buyers' experiences.

After a transaction is completed and you've received your item, you'll be prompted to leave a review. You can rate your experience and provide written feedback about the transaction.

Your pickup address is only shared after a transaction has been completed. This ensures your personal details remain private until a purchase has been confirmed.

No. Your profile only displays your first name and the first initial of your surname. This helps protect your privacy while still allowing buyers and sellers to know who they are dealing with. We also encourage adding a profile photo, as it helps build trust within the community.